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About the course
This Certificate II course builds foundational workplace and administration skills for entry-level roles in an office environment. You’ll learn to carry out basic procedural, clerical and operational tasks, manage routine work in a business setting, and develop time-management practices. The course also introduces safe and sustainable work practices to support employability. This is a Certificate II qualification in business administration skills. The programme introduces business operations, customer service, and administrative leadership for commercial workplaces.
Career outcome
Graduates may pursue entry-level administration roles across a wide range of industries where routine office support is needed. Typical opportunities include office assistant, receptionist, junior personal assistant, and data entry or clerical support positions. The qualification can also provide a pathway into further business or administration study to broaden responsibilities and career options. This is a Certificate II pathway into business administration work. Preparing graduates for supervisory, administration, and business support roles, or degree articulation.
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