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About the course
This Certificate I introduces foundational skills and knowledge to start work in the retail sector. You’ll build confidence to communicate effectively in the workplace, support team and customer outcomes, and complete a range of basic retail tasks. The course is designed for entry-level capability and can support progression into further study and roles in retail services at Certificate I level. The programme introduces business operations, customer service, and administrative leadership for commercial workplaces.
Career outcome
Graduates can pursue entry-level roles in customer-facing retail environments, applying basic workplace communication and service skills to support customers and team operations. Typical opportunities include assisting with frontline service and sales support in shops and retail outlets. This Certificate I qualification is intended to help you enter the retail workforce and build a foundation for further training in Business & Commerce. Preparing graduates for supervisory, administration, and business support roles, or degree articulation.
Average Salary***
