Many jobs in the hospitality industry involve dealing with customers face-to-face in a variety of ways. But there are also behind-the-scenes jobs that include positions in sales, marketing, and accounting. Food services jobs also abound in the hospitality industry, including wait staff and food preparation jobs.
There are many management-level jobs across these areas as well, including hotel managers and executive chefs.
Given this range, jobs in the hospitality industry can either involve a lot—or very little—customer interaction. Many jobs are entry-level, but hospitality, like other service industry occupations, is an area where you can climb the ladder to a managerial role accompanied by more responsibilities, along with a higher salary.
The following is a list of some of the most common job titles within the hospitality industry.
A concierge interacts directly with customers, providing them with various services. They may respond to requests (for instance, “Can you book me a restaurant reservation?”) or anticipate what customers might need. These services could range from providing a babysitter to getting tickets to a show to suggesting a restaurant.
Other front-of-the-house hospitality jobs include:
1Many hotels have conference rooms or event spaces that they rent out for various events, ranging from meetings to weddings. An event planner works with a company, or an individual, to arrange the event and then ensures it runs smoothly.
Hospitality jobs in the field of event planning include:
An executive chef is a managerial role that involves a lot of work behind the scenes in the hospitality industry. An executive chef oversees the food operations in restaurants, hotels, casinos, or other venues that serve food. People in this role supervise cooks, sous chefs, and other kitchen employees.
Other jobs related to executive chef, including jobs many people have while working their way up to executive chef, include:
Housekeepers are responsible for maintaining a standard of cleanliness throughout a hotel or other hospitality venue. They clean individual hotel rooms as well as the common areas. Housekeepers within the hospitality industry make beds, do laundry, clean bathrooms, stock linens, and more.
Being a housekeeper requires some physical stamina because you often have to lift heavy loads and be on your feet most of the day.
There are many other jobs related to maintenance and cleaning in the hospitality industry. There are also opportunities for management positions within these areas.
Some other related housekeeping job titles include:
Porters are tasked with handling baggage for guests. They might bring luggage up to guests’ rooms or take baggage down to the lobby.
A porter is one of many support staff positions in the hospitality industry. Another common position is that of valet (also known as parking lot attendant). A valet parks patrons’ cars when they come to a hotel, restaurant, or other venue.
Other support staff positions similar to that of porter and valet include:
Waiters and waitresses work in restaurants, bars, hotels, casinos, and other food-serving establishments. They interact directly with customers taking orders, serving food and beverages, and take payments from patrons.
While no formal education is required, waiters and waitresses must have strong interpersonal and communication skills. They also have to be detail-oriented because they need to remember customers’ orders, especially complicated drink orders. This job is ideal for people in the hospitality industry who want to engage with customers face-to-face.
Other job titles similar to waiter and waitress in the hospitality industry include: