BSB20120 Certificate II in Workplace Skills

Về khóa học

This Certificate II qualification prepares you for entry-level business services work or for building foundational workplace skills before entering employment. You’ll develop basic procedural, clerical and administrative capabilities, with a focus on self-management and using workplace technology. Study is delivered in a blended format and supports those who need practical skills for routine tasks under supervision in a defined work context. The programme introduces business operations, customer service, and administrative leadership for commercial workplaces.

Kết quả nghề nghiệp

Graduates can pursue entry-level roles across office and customer-facing administrative environments. Typical opportunities include administration assistant, clerical worker, data entry operator, information desk clerk, and office junior or receptionist. This Certificate II in business skills is designed to help you gain practical capabilities for routine workplace tasks and support progression into further VET study in business-related areas. Preparing graduates for supervisory, administration, and business support roles, or degree articulation.

Lương trung bình***

*Source: QS World University Subjects Rankings (2026)

**Nguồn:numeo.com

***Source: PayScale.com (2026)